Shipping policy
Where We Ship
Xtreme Soccer ships within the United States only. We do not ship to U.S. territories, APO/FPO/DPO addresses, PO boxes, freight forwarders, re-shippers, commercial mailrooms, or parcel lockers. International shipping is not available.
Order Processing Time
We process orders Monday–Friday excluding holidays. Most orders are handed to the carrier within 2 business days but handling times may be longer during peak periods or high order volume. Orders placed after 12:00 PM PT are treated as placed on the next business day and handling time begins from that date.
Handling time is the period before your order is handed to the carrier and does not include transit time.
Shipping Methods & Rates
- USPS Ground Advantage – Standard shipping (free on orders $100+)
- USPS Priority Mail – Express shipping (free on orders $150+)
- UPS 2nd Day Air – Express shipping option (rates calculated at checkout)
At checkout you will see an estimated delivery date provided by the carrier based on your shipping selection, delivery address, and the item’s ship-from location. We work to meet these dates but packages may arrive earlier or later due to carrier delays. Expedited options may not be available for all addresses or items.
Delivery Estimates & Carrier Delays
Once your order is handed to the carrier, it is in their care and responsibility. Transit times and delivery dates are estimates provided by the carrier and are not guaranteed by Xtreme Soccer.
Packages may be delayed by severe weather, incomplete addresses, carrier volume, or regional service disruptions. You’ll receive a tracking number when your order is fulfilled so you can follow its progress directly with the carrier.
Address Accuracy
Orders ship to the address provided at checkout. Customers are responsible for providing a complete and accurate address. Once an order is prepared for shipment or has shipped, we cannot change the order or shipping address.
To update an address after shipment, contact the carrier directly. Address or shipping method changes may delay delivery and may result in fees charged by the carrier.
USPS (Domestic Orders): USPS Package Intercept
UPS (Domestic Orders): UPS My Choice
Undeliverable or refused shipments returned to sender will be treated under our return policy. Original shipping fees are non-refundable and reshipment costs are the customer’s responsibility.
Tracking & Notifications
A shipping confirmation email with tracking will be sent once your order is ready to ship or has shipped. Orders with multiple items may ship from different locations and arrive separately, with tracking provided for each shipment.
Please note: Carriers may experience delays in updating tracking scans. In some cases, tracking may not update for several days or until the package is near delivery. These delays are outside of Xtreme Soccer’s control and do not mean your order has not shipped or is delayed.
For delivery-related questions or detailed tracking:
Lost or Stolen Packages
In some cases, a package may be marked “Delivered” while still in transit. If you cannot locate your package after checking the delivery area, we recommend waiting at least 2 business days from the “Delivered” scan before contacting the carrier directly for assistance.
USPS:
UPS:
Please note: Xtreme Soccer is not responsible for delays, loss, or theft once your order is in the shipping carrier’s possession. We cannot guarantee reimbursement or replacement for packages marked delivered by the carrier.
Signature Confirmation
Signature confirmation is not required for all shipments, but Xtreme Soccer may require it for high-value orders at our discretion.
Non-Refundable Shipping Fees
Shipping fees are non-refundable unless you received an incorrect item.